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Cancellation Policy

Certainly, here's the complete revised late and cancellation policy with the section for prepaid clients: **Late and Cancellation Policy** **1. Late Arrival Policy:** - We value your time and commitment to our coaching sessions. It's important to start and end sessions punctually to ensure a productive and respectful experience. If you're running late, please notify us as soon as possible. - If you arrive late for a coaching session, we will make every effort to accommodate the remaining time within the scheduled session duration. However, please note that we may not be able to extend the session beyond its originally scheduled end time. - Please understand that if you are more than 15 minutes late for a coaching session and do not provide prior notice, we reserve the right to cancel the session. No refund or rescheduling will be provided in such cases. **2. Cancellation Policy:** - We understand that unexpected circumstances may arise. If you need to cancel a coaching session, please notify us at least 24 hours in advance to avoid any fees. - **Cancellation More Than 24 Hours in Advance:** If you cancel a coaching session more than 24 hours in advance, there will be no cancellation fee, and we will work with you to reschedule the session at a convenient time. - **Cancellation Less Than 24 Hours in Advance:** If you cancel a coaching session with less than 24 hours' notice, a cancellation fee will be applied. **3. Cancellation Fees:** - Cancellation with Less Than 24 Hours' Notice: A cancellation fee of 50% of the session fee will be applied. - No-Show (Failure to Attend a Scheduled Session): If you fail to attend a scheduled session without prior notice, the full session fee will be charged as a no-show fee. **4. Prepaid Clients:** - Even for clients who have prepaid for their services, the late arrival and no-show policies are in accordance with the overall policy. If you arrive late or fail to attend a session without prior notice, you will still be responsible for paying the applicable fees. These fees must be paid before your next scheduled coaching session. **5. Rescheduling:** - If you need to reschedule a coaching session, please notify us at least 24 hours in advance to avoid cancellation fees. We will work with you to find a suitable alternative time. **6. Exceptions:** - We understand that exceptional circumstances may occasionally prevent you from providing adequate notice for a cancellation. In such cases, please contact us as soon as possible to discuss your situation. **7. Payment of Fees:** - Cancellation fees and no-show fees are due before your next scheduled coaching session. We will send an invoice for these fees, which must be paid to continue our coaching services. This revised policy maintains clarity and ensures that all clients, including prepaid clients, understand their financial responsibilities.

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